Privacy Policy

At Eastman Tours and Travels, your privacy is important to us. As a travel company based in Kerala, we are committed to safeguarding your personal data while providing exceptional travel services. Please read this policy carefully to understand how we handle your information.

Who We Are
Eastman Tours and Travels is a registered travel agency in Kerala, India. Our website address is https://eastmantours.com.

Information We Collect
We collect specific types of information to facilitate travel bookings and enhance your experience, including:

• Name, contact details, and postal address
• Passport, visa, and identification documents (as required for bookings)
• Payment information (processed via secure payment gateways)
• Travel preferences, itineraries, and special requirements
• Health or accessibility requirements, when required for travel arrangements
• IP address, device, and browser information when you visit our website

Use of Your Information
Your data is used to:

• Process bookings for flights, hotels, tours, and other travel services
• Comply with travel regulations (such as sharing details with airlines, hotels, and government authorities if required)
• Provide customer service and support
• Communicate travel confirmations, itinerary changes, and important updates
• Tailor travel experiences and inform you of relevant offers
• Analyze website use to improve our service

Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and help us analyze site usage. You may disable cookies in your browser settings, but this may affect site performance.

Sharing and Disclosure
We only share your information when necessary to deliver your requested travel services or as required by law:

• With airlines, hotels, destination management companies, and travel partners to confirm and manage your bookings
• With government authorities when legally required (such as for visa processing or tax compliance)
• With trusted third-party technology and payment service providers
  We never sell your personal data to third parties.

Data Security
We use industry-standard technologies and procedures to protect your personal data from unauthorized access, misuse, or disclosure.

Data Retention
Your data is retained only as long as necessary to fulfill travel services, handle post-travel queries, and comply with applicable regulations.

Your Rights
You have the right to:

• Access your data and request corrections or deletion
• Withdraw consent for data use or opt out of receiving marketing communications
• Request a summary of the data we hold about you

To exercise these rights, contact us at info@eastmantours.com.

Children’s Privacy
Our services are generally not intended for children under 18 without guardian consent. If you believe we have collected information from a minor, please contact us.

Third-Party Links
Our site may contain links to partner or destination provider websites. We are not responsible for their privacy practices.

Policy Updates
We may update this Privacy Policy regularly to address changes in law or service enhancements. Please review it periodically.

Contact Us
For questions or requests related to your personal data:
Email: info@eastmantours.com
Phone:  +91 90379 90728,  +91 90379 90729,  +91 8289888736
Address: Eastman Tours and Travels
D D Milestone, 63/136, Kadavanthara, Ernakulam, Kerala 682020

Last updated: August 2025